Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.
Requirements: 2.2 and up
Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)
How to get started
1. Download the “Smart Tutor” from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing “Terms and Conditions”,
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate “Smart Tutor”, please tap “Disconnect” menu.
• Safety & Reliable
Don’t worry about exposing our private information.”Smart Tutor” restricts a tech expert
from accessing applications with customer’s private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
Screen Share / Chat / Screen Lock / Application Lock
Requirement & Note
1. “Smart Tutor” works with Android OS(Above Android 2.3.6)
2. “Google Experience Device” is not supported such as “Galaxy Nexus”
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support
This app has No advertisements